Services & resources

Helpful information, all in one place.

Select a topic below to jump directly to it. Available documents and official resources are linked within their matching sections.

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Visit the NYSTRS Retirees website

Before calling: NYSTRS advises members not to use a Social Security number for identification over the phone. Have your NYSTRS EmplID ready; it appears on your annual Benefit Profile, Retired Member Profile, and other personal correspondence.

Active Member Inquiries

Call 800-348-7298 and use the appropriate extension:

  • General informationext. 6250
  • Retirement benefit estimateext. 6020
  • Albany or video conference appointmentext. 6100
  • Prior service questionsext. 6030
  • Loan application, status, or balanceext. 6250
  • Other loan questionsext. 6080
  • Withdraw membershipext. 6090
  • Report an active member’s deathext. 6110
  • Identity-theft account flagext. 6190

Retiree Inquiries

Call 800-348-7298 and use the appropriate extension:

  • General informationext. 6150
  • Direct depositext. 6230
  • Earnings after retirementext. 6150
  • Report a lost checkext. 6160
  • Tax and withholding informationext. 6120
  • Report a retiree’s deathext. 6140
  • Report a beneficiary’s deathext. 6150
  • Identity-theft account flagext. 6190

Go to What to Do When a Member Dies

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SSA-1099

This marked example shows the main fields on a Social Security Benefit Statement while keeping personal identifying information redacted.

View sample SSA-1099